Do you have questions (FAQ's)

On this page you will find answers to frequently asked questions.

  • Is the indicated price per piece?
  • Is there a minimum order quantity?
  • It’s not possible to enter a quantity in the basket, why?
  • What are the payment options?
  • How long does the delivery takes?
  • What are the shipping costs?
  • Are articles sent abroad?
  • Can articles be returned ?
  • Can articles be changed?
  • I have received a defective item, what should I do?

On this page you will find answers to frequently asked questions.

Is the indicated price per piece?
Yes, if there is no other information in the article-title, the price is per piece, even there are other informations in the article-text (Package etc.)

What does the information of package mean?
The package units are given only for information, if larger quantities are ordered. They simplify the repackaging of individual articles (eg cups).

Is there a minimum order quantity? What do the packing units?
No, there is no minimum order quantity. Please note, however, that the full costs are also charged for small orders.

It’s not possible to enter a quantity in the basket, why?
If you want to order a product, but can not enter a quantity and the icon with the basket does not appear, this means that the article is not available at the moment and therefore can not be ordered. In an urgent case inquire by e-mail or by phone when the item is available again.

How long does the delivery takes?
In general, the delivery times are according to the terms and conditions.

Shipping costs / shipping (excl. VAT)
The shipping, packaging and administration costs CHF 10.00 flat rate per order. An express delivery within 1-2 days is available for a surcharge of CHF 25.00 / order.

Articles can be sent abroad?
No, the items are shipped only in Switzerland and the Principality of Liechtenstein. Delivery abroad is not possible!